Orders are returnable within 3 calendar days upon receipt for a refund or replacement, if they are incorrect, damaged or defective.
• Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary
• Damaged: The item is found to be damaged upon receipt.
• Defective: The product is not functioning as described by the manufacturer.
Returned items must meet the following requirements:
• The item must be shipped back to us within 3 calendar days upon receipt (as proved by the postal or courier receipt).
• Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
• All packaging must be unused, unmarked and not defaced in any manner.
• Item must be unused or has not been installed.
• All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).
Please return your purchase to the following address:
Chiwawa Asia Sdn Bhd
Lot 2763, Jalan Industri 12, Kampung Baru Sungai Buloh, 40160 Shah Alam, Selangor, Malaysia.
Please contact us at 018-3149891 if you have any questions or doubts.